Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: January 1, 2025 | Elite Flooring Contractors, LLC

01Introduction

Elite Flooring Contractors, LLC (“Company,” “we,” “us,” or “our”), located at 640 Second Street, Macon, Georgia 31201, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or engage us as a contractor. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

02Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, phone number, email address, and property address provided through our consultation request form or direct communications.
Project Information: Details about your flooring project, including square footage, flooring type preferences, budget range, and project timeline.
Payment Information: Billing address and payment method details collected through secure third-party payment processors. We do not store full credit card numbers.
Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website, collected automatically through standard web analytics tools.
Communications: Records of any correspondence with our team, including emails, text messages, and call logs.

03How We Use Your Information

We use the information we collect for the following purposes:

To schedule and conduct in-home consultations and project estimates
To provide flooring installation, restoration, and repair services
To process payments and send invoices and receipts
To communicate project updates, scheduling changes, and follow-up information
To respond to inquiries and customer service requests
To send periodic promotional communications (with your consent, and with easy opt-out options)
To improve our website, services, and customer experience
To comply with legal obligations

04Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Trusted vendors who assist with payment processing, scheduling software, marketing email platforms, and website analytics — bound by confidentiality agreements.
Legal Requirements: When disclosure is required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.
Protection of Rights: When necessary to protect the rights, property, or safety of Elite Flooring Contractors, our clients, or others.

05Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption on our website, restricted access to personal data, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

06Your Rights and Choices

Depending on your state of residence, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal retention requirements); opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly; and request that we not sell your personal information (we do not sell personal information).

07Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You may control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality. We use Google Analytics to understand how visitors interact with our site; this data is aggregated and anonymized.

08Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete that information.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Questions About This Document?

Contact our team directly and we will be happy to clarify anything contained in this document.

(478) 381-4256|office@eliteflooringco.business|640 Second Street, Macon, GA 31201