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30-Day Refund Policy

Our commitment to fair and transparent project cancellation terms.

Last Updated: January 1, 2025 |  Elite Flooring Contractors, LLC

01Overview

Elite Flooring Contractors, LLC is committed to complete client satisfaction. This Refund Policy explains the terms under which deposits, payments, and materials costs may be refunded or credited in the event of project cancellation or a change in scope. We encourage all clients to read this policy carefully before executing a project contract.

02Deposit Refunds — Cancellation Within 3 Business Days

If you cancel your project within three (3) business days of signing a project contract and no materials have been ordered and no labor has been scheduled or performed, you are entitled to a full refund of your deposit. Refund requests must be submitted in writing via email to info@eliteflooring.com. Approved refunds will be processed within 7 to 10 business days to the original payment method.

03Cancellations Between 4 and 30 Days After Contract Signing

If you cancel your project between four (4) and thirty (30) days after contract signing, the following terms apply:

  • If materials have been ordered but not yet delivered: A restocking fee of 15–25% of the material cost (as charged by the supplier) will be deducted from your deposit refund. Remaining deposit balance will be refunded within 10 business days of confirmed supplier return authorization.
  • If materials have been delivered to the job site: Material costs are non-refundable. Any deposit amount remaining after deducting material costs will be refunded within 10 business days. If material costs exceed the deposit, the client is responsible for the outstanding balance.
  • If labor has commenced: You will be invoiced for all work completed to date at a fair prorated rate, based on the contracted project total. No refund of deposit will be issued if labor value equals or exceeds the deposit amount.

04Cancellations After 30 Days

Projects cancelled more than thirty (30) days after contract signing are subject to the full project contract terms. Deposits are non-refundable. Any pre-ordered materials are billable at cost. Partial project completion will be invoiced at a prorated rate per the contract. Remaining balance, if any, will be settled per the payment terms specified in your project contract.

05Non-Refundable Items

The following items are non-refundable under any circumstances:

  • Custom-ordered or special-order materials, including custom stain colors, imported tile, or made-to-order hardwood species
  • Any labor performed, including subfloor preparation, demolition, or partial installation
  • Consultation fees for projects that required on-site measurement beyond the complimentary estimate
  • Delivery and handling charges for materials already transported to the job site

06Workmanship Disputes

If you are unsatisfied with the quality of our workmanship, we ask that you contact us in writing within fourteen (14) days of project completion, before submitting any chargeback or dispute with your financial institution. We will promptly schedule a free inspection and, if a workmanship defect is confirmed, remediate the issue at no additional cost under our lifetime labor warranty. Refunds for completed projects are only considered where a defect cannot be remedied and where Elite Flooring Contractors is solely at fault.

07How to Request a Refund

To initiate a cancellation or refund request, please contact us using any of the following methods:

  • Email: info@eliteflooring.com (include your name, project address, contract date, and reason for cancellation)
  • Phone: (478) 555-0192 — Mon–Fri 7AM–6PM, Sat 8AM–4PM
  • In person: 640 Second Street, Macon, GA 31201

All refund requests are processed in writing. Verbal cancellations are not accepted. We aim to acknowledge all written requests within one (1) business day and complete the refund process within ten (10) business days of approval.

08Changes to This Policy

Elite Flooring Contractors reserves the right to update this Refund Policy at any time. The policy in effect at the time of contract signing governs your project. Updates will not affect existing contracts. We encourage new clients to review this policy prior to signing any agreement.

Questions About This Document?

Contact our team directly and we will be happy to clarify anything contained in this document.

(478) 381-4256office@eliteflooringco.business640 Second Street, Macon, GA 31201