Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (“Client”) and Elite Flooring Contractors, LLC (“Contractor”), governing all flooring installation, restoration, repair, and related services. By signing a project contract or authorizing work to begin, you confirm that you have read, understood, and agreed to these terms in their entirety.

All written estimates are valid for 30 days from the date of issue. A signed project contract and deposit of 30% of the total project value are required before scheduling or ordering materials. The Contractor will not be held responsible for price changes in materials occurring after contract execution. Any changes in scope of work requested by the Client after contract signing will require a written change order and may result in adjusted pricing and scheduling.

Payment is structured as follows: 30% deposit due at contract signing; 40% due upon materials delivery to the job site; and 30% balance due upon project completion and final walkthrough. All payments are due within 5 business days of the respective milestone. Invoices unpaid after 15 days are subject to a late fee of 1.5% per month. The Contractor reserves the right to suspend work on projects with outstanding balances.

The Contractor provides a lifetime warranty on all installation labor against defects arising directly from our workmanship. This warranty is non-transferable and applies to the original Client property. Product warranties are provided by the respective manufacturers and are separate from our labor warranty. Warranty claims must be submitted in writing. Warranties do not cover damage resulting from improper maintenance, pet damage, flooding, acts of nature, or modifications made by parties other than Elite Flooring Contractors.

The Contractor will perform a standard subfloor assessment prior to installation. If conditions discovered during installation materially differ from the pre-installation assessment — including unexpected moisture, structural deficiencies, or height differential requirements — the Contractor will notify the Client and issue a written change order. Work requiring subfloor remediation beyond the contracted scope may result in additional costs. The Contractor cannot be held responsible for installation failures attributable to subfloor conditions not reasonably discoverable at the time of estimate.

The Contractor will provide a project start date and estimated completion window at contract signing. While we make every effort to adhere to the schedule, we cannot guarantee completion dates due to factors outside our control, including material supply delays, subfloor remediation requirements, or inclement weather. The Contractor will communicate any anticipated delays promptly. Delays caused by Client-side issues — including lack of access, incomplete furniture removal, or unprepared subfloor conditions — may result in rescheduling fees.

The Contractor's liability for any claim arising from services provided shall not exceed the total amount paid by the Client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages. The Contractor is not responsible for pre-existing structural defects, hidden moisture issues, or subfloor conditions not disclosed by the Client and not discoverable through standard inspection.

Any disputes arising from services rendered shall first be subject to good-faith written notice to the other party, followed by mediation if the matter is not resolved within 14 days. If mediation is unsuccessful, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, in Bibb County, Georgia. These Terms shall be governed by the laws of the State of Georgia.

These Terms and Conditions, together with the signed project contract and any written change orders, constitute the entire agreement between the Client and the Contractor with respect to the services performed. No verbal representations, promises, or inducements shall be binding. This agreement supersedes all prior discussions, proposals, and representations.